fbpx

Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. Orders are shipped by ePacket, which is a US Postal Service product, from overseas. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

Tracking number

A shipping tracking number will be provided to you within 10 days after you have placed your order.

Countries we currently ship to:

Australia – shipping takes up to 13-20 days;
Canada – shipping takes up to 16-26 days;
United Kingdom – shipping takes up to 20-40 days;
United States – shipping takes up to 12-20 days;

Your patience is very appreciated. You can always contact us if you have any questions regarding your purchase at support@doggiepuff.com, we will assist you shortly.

All custom taxes, fees are responsibility of the customer.